Ally Bank new bill payment system full of suprises

With the introduction of the new Interest Checking account Ally Bank put into place a bill pay system backed by Yodlee. Yodlee which is based out of Bangalore India, boast affiliation with other financial institution such as ING Direct, and Mint.com. While other more stable and established bill pay systems are out their Ally has seem to chosen a more features orientated bill pay with more "bugs". 


While I have a checking account with Ally I really had no intentions of using the account as my primary account. I am quite happy with my local credit union to handle the bulk of you financial needs. I wanted to see how Ally's bill pay compared to my current bill pay. I was quite surprised at the look and feel of the bill pay system. Yodlee was integrated directly into the Ally website. No separate window had to pop up to log into the bill pay side. Navigation was pretty straight forward  and after a few moments I was adding a payee for their ebill option. Also to my surprise I was able to view my actual bill for my payee, from the Ally website. I started to think maybe I could switch some of my bills to this system.


So whats the problem? A few days after setting up my payee I received an email stating my payment was sent. I in no way shape or form authorized a payment to be paid. So imagine my surprise when I received an email notification telling me that my payment was successfully completed!


I logged into my account to what damage was done. Again to my surprise my account was untouched. I also logged into my biller website to see that the bill had not been paid. I called up a representative to inform Ally of their error. The representative was very nice and looked into the issue right away. He told me that according to their system the payment was sent and that their was nothing they could do to stop the payment. The representative said he would send a request to their bill pay team to correct the problem. I was assured that I would not held responsible for an bank error. This is all well and good as long as the mistake doesn't overdraw my account. 


It has been a couple of days now and I have received another email that said my payment was rejected. My account still shows the balance it is suppose to and no money has been received by payee. So far all is well, but I for one am not impressed by the system and will be deleting my payees as soon as can.